Shipping policy

Shipping Policy – Nigh8toys.com

At Nigh8toys.com, we understand the importance of fast, discreet, and secure delivery when ordering intimate products. Our shipping policy ensures your order arrives safely, on time, and with complete privacy.

1. Discreet Packaging

All orders are packaged in plain, unbranded boxes or envelopes with no reference to the contents or our website name. Your privacy is 100% protected at every step.

2. Shipping Locations

We currently ship throughout Saudi Arabia, including major cities such as Riyadh, Jeddah, Dammam, Mecca, and Medina. For regional or remote areas, delivery times may vary slightly.

3. Shipping Times

  • Processing Time: 1–2 business days (excluding weekends & holidays)

  • Delivery Time: 2–5 business days (depending on location)

Once your order is shipped, you will receive a tracking number by email or SMS.

4. Shipping Fees

  • Standard Shipping: SAR [insert amount] (free on orders over SAR [insert amount])

  • Express Shipping: Available at additional cost (subject to location)

Shipping fees are non-refundable unless the order is cancelled before dispatch or if the item is defective.

5. Order Tracking

You’ll receive a tracking number once your order is dispatched. You can track your package through the courier's website or directly from your account dashboard.

6. Customs & Legal Responsibility

All products sold comply with Saudi regulations to the best of our knowledge. However, the customer is responsible for ensuring that ordered items are permitted in their region. If a shipment is held or rejected by customs, we are not liable for delays or confiscation.

7. Undeliverable Packages

If your package is returned due to incorrect address, refusal to accept, or failure to respond to delivery attempts, a reshipping fee may apply.

8. Lost or Damaged Shipments

If your order is lost or arrives damaged, please contact our support team within 48 hours of receiving your package. Include your order number and clear photos if applicable.

9. Contact Us

For shipping questions or issues:
📧 Email: nigh8toys@gmail.com